1- CAN WE PLAY IF WE ARE MORE THAN 5 PERSONS IN THE GROUP?
No, the limit is 5 participants. It is not possible due to game design reasons.
2- WHICH IS THE MINIMUM AGE FOR PARTICIPATING IN ´WILLY WONKA´?
´WILLY WONKA´ has two levels: one for teens from 13 to 17 years old, and another of adults from 18 to 99 years. The length in both levels is the same one but the dynamic changes.
3– CAN I ENJOY THE EXPERIENCE OF ´WILLY WONKA´ IF I SUFFER FROM CLAUSTROPHOBIA?
This is not a claustrophobic game, so we see no problem in enjoying it. In addition, there is always a staff member watching the session in order to guarantee the correct functioning of the game.
4- CAN I GO TO ´WILLY WONKA´ PREMISES AT ANY TIME TO MAKE A RESERVATION?
´WILLY WONKA´ schedule works with reservations, so we will be close to our premises just if we are waiting for the arrival of participating groups.
If you prefer booking in advance in our premises, please contact us before by email or phone in order to arrange a meeting day and timetable and make the reservation right there.
5- THE PURCHASE OF THE GIFT VOUCHER IS ONLY AVAILABLE ON THE WEBSITE?
No, also you may buy it in our premises or you may order it contacting us in advance by phone or by email.
´WILLY WONKA´ experience is the most original and entertaining gift!
6- CAN THE EXPIRATION DATE OF THE GIFT VOUCHER BE EXCEEDED?
No, It is not possible, but the expiration date just indicates that the voucher should be used in a maximum of 6 months for making the reservation in ´WILLY WONKA´ and the booking date can be in any available month and day according to our calendar.
7- I HAVE A RESERVATION BUT I CAN NOT GO ON THE ARRANGED DAY. WHAT CAN I DO?
Please, inform us by email or by phone at least 72 hours before the date of your reservation, and we will be able to change it. If you have a reservation already paid, but you do not come on time, you will lose the reservation.
8- WHAT HAPPENS IF WE DO NOT ARRIVE ON TIME?
Punctuality is very important in order to avoid any delays with the following groups.
9- DO YOU USE WHATSAPP?
Yes. If you have any questions, please do not hesitate to contact us by Whatsapp (635 472 713 ).